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Store Operations Manager
1 month ago
The Store Manager is responsible for leading all retail store operations with a focus on quality and service to ensure a memorable customer experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.
What You'll Get
- Competitive weekly pay and bonus opportunities.
- A comprehensive benefits package including a 401(k) plan with company matching, medical coverage plans tailored to your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
- Annual tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth, and life offerings at www.safelitebenefits.com.
What You'll Do
- Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling, and/or making necessary modifications, inventory management, and proper cash handling.
- Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics, as well as compliance with federal, state, and local regulations.
- In conjunction with other field leaders, ensure that every technician is SafeTech certified and through training, re-training, and coaching that all technicians are performing quality installs or repairs on every job.
- Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping – occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
- Provide world-class customer service by responding quickly to client complaints/warranty issues.
- All other duties as assigned.
What You'll Need
- A high school diploma, GED, or equivalent, or 5-7 years of leadership/supervisory experience, preferred.
- A valid state-issued driver's license required.
- 3+ years of leadership experience with an innovative approach toward incenting performance.
- 3-5 years of experience in retail or service center environments; automotive experience preferred.
- Proficiency with Microsoft Office Suite, web applications, and general office equipment.
- Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
- Comfort working outside in a variety of weather conditions.
- Present a professional appearance and wear personal protective equipment.
- Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
