Account Manager
4 weeks ago
About the Role:
At ACT Inc., we are seeking a highly motivated and experienced Account Manager or Senior Account Manager to join our team. As a key member of our sales team, you will be responsible for maintaining and expanding the use of our Workforce Solutions and increasing the number of Work Ready Communities (WRC).
Key Responsibilities:
- Develop, manage, and plan for key strategic workforce initiatives
- Drive decision making and work internally and externally to develop and implement program services and systems
- Understand potential customer needs and present ACT's Workforce Solution products and services that will help them achieve their goals and objectives
- Maintain and expand business with current customers
Work Environment:
This is a remote position that will cover territory in Mississippi, Alabama, Georgia, and Florida with preference for the Account Executive or Senior Account Executive to be located in the territory.
Travel: 50% time
What You Will Be Working On:
- Responsible for sales revenue and establishing Work Ready Communities by prospecting, onboarding and training new customers, guiding customers to ACT resources for assistance, and managing contract renewals and expansion of services with current customers
- Develop and maintain relationships with the state, regional and county education and workforce offices
- Deliver ACT WRC/NCRC presentations to prospective county, region, and state leadership teams and represent ACT at local, regional, and state conferences, trade shows, etc.
- Develop and execute account plans to capture new business and maintain existing business of ACT's standard products and services to K12 school and district customers
- Act as a liaison between WRC customers and ACT internal departments, e.g., marketing, contracts, client relations
- Provide overall support and coaching of WRC teams to achieve participation, certification and maintain status, including:
- Conduct mid-boot camp calls and convey expectations for next boot camp
- Manage and maintain governance documentation and records
- Continually track WRC teams' participation before and after milestones are met
- Provide phone service, email support, web chat support, and data entry for WRC's pre/current/and post boot camp
Requirements:
- At least three years of progressively responsible experience in the workforce and educational services industries
- Knowledge of ACT Work Ready Communities
- Ability to quickly learn how to ACT Workforce Solutions can play a part in supporting economic well-being and quality of life for a community
Senior Account Manager:
- At least five years of progressively responsible experience in workforce and educational services industries and that includes significant involvement in building ACT Work Ready Communities and knowledge of ACT Workforce Solutions
- Must have a strategic understanding of the workforce industry, including educational services industry and economic development
Both Levels:
- Demonstrated ability to meet or exceed accelerated revenue and volume growth
- Experience working on economic development and/or education-to-career initiatives or similar experience
- Fast learner, highly motivated, takes initiative and is a self-starter
- Program or project management experience, preferably with large scale projects
- Ability to learn and maintain working knowledge of ACT's and ACT's key competitors' products and services
- Experience working with diverse populations
- Experience using a CRM, preferably Salesforce
- Strong business and financial acumen
- Team player who is flexible, helpful, and works well in a collaborative environment as well as working with a high degree of autonomy
- Customer-centric approach and service oriented
- Must be able to build relationships based on trust and credibility with potential and current customers
- Ability to manage change and navigate positively in an environment experiencing change at a fast pace, often with competing and changing priorities
- Ability to communicate and work effectively with individuals inside and outside the organization; must have excellent presentation skills
- Demonstrated ability to be inclusive by actively seeking and engaging with diverse perspectives and inviting a sense of belonging
- Creative thinker and problem solver; strong analytic, reasoning and decision-making skills
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
- Skills and knowledge required for success in this position attained through experience, education (Bachelor's degree in business, education, marketing or a related area), or a combination of both.
Preferred Qualifications:
- Master's in business, education, marketing or an MBA
- Earned a ACT WorkKeys National Career Readiness Certificate
About ACT Inc:
At ACT Inc., we are committed to helping people achieve education and workplace success. We believe that everyone deserves the opportunity to succeed, and we are dedicated to providing the tools and resources needed to make that happen.
We are a dynamic and innovative organization that is constantly seeking new and better ways to support our customers and stakeholders. If you are a motivated and experienced professional who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
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