Director of Account Management

4 weeks ago


Iowa City, Iowa, United States Quest Diagnostics Incorporated Full time
Job Description

The Director of Account Management will lead and manage the Account Management function, driving profitable revenue growth by developing and executing retention, expansion, and growth plans within established accounts.

Key Responsibilities
  • Develop and execute a comprehensive retention and expansion strategy to achieve revenue targets and growth.
  • Lead a team of Account Managers, providing guidance, coaching, and mentorship to drive individual and team performance.
  • Maintain strong relationships with key decision-makers at client organizations, such as HR Executives and Senior Management.
  • Collect and leverage VOC to improve processes, drive product and service enhancements, and execute opportunities to cross-sell WHS solutions.
  • Establish sales forecasting processes and methodologies to accurately predict revenue and track sales performance.
  • Leverage data, reporting, and tools from Commercial Operations to stay informed about market trends, industry developments, and competitor activities.
Requirements
  • 5+ years of experience in account management or client services role in wellness, population health, digital health, healthcare, benefits, or consulting.
  • 5+ years of previous experience managing a team of direct reports, with demonstrated excellence in people management, mentoring, hiring, training, and onboarding.
  • Experience serving as an executive sponsor on large accounts with a strong track record of high client satisfaction, growth, and retention.
  • Proven ability to present to C-Suite decision makers and at industry events.
Preferred Qualifications
  • Expert in business planning.
  • Expert in how the healthcare ecosystem works.
  • Expert in the wellness space.
  • Expert in client buying cycles.
Skills
  • Strong verbal, written, and presentation skills.
  • Strong leadership and problem-solving skills.
  • Strong analytical skills - ability to understand data and present information to clients.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets



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