Customer Service Ambassador

1 day ago


Lady Lake, Florida, United States US Water Services Corporation Full time
About the Role

US Water Services Corporation is a leading water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. As a fast-paced and rapidly expanding company, we are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities
  • Provide exceptional customer service and assistance to customers and other departments regarding water utilities.
  • Answer phone calls and provide counter assistance by answering questions, providing information, researching billings or other data, taking payments for services, processing the information, and printing receipts.
  • Set up and schedule service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements, and processing termination requests and cutoff processes.
  • Process information and/or monies received by entering information into the computer, posting transactions, and verifying monies received.
  • Consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.).
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
Requirements
  • Proven customer service experience.
  • Exceptional verbal and written communication skills.
  • A working knowledge of Microsoft Office programs.
  • Knowledge necessary to understand basic operational, technical, or office processes.
Education and Experience
  • A level of knowledge equivalent to four years of high school or equivalency.
Compensation and Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group is committed to hiring and retaining a diverse workforce and is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.



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