Customer Service Ambassador
1 day ago
US Water Services Corporation is a leading water and wastewater utility organization specializing in utility maintenance, operations, engineering, and construction services. As a fast-paced and rapidly expanding company, we are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities- Provide exceptional customer service and assistance to customers and other departments regarding water utilities.
- Answer phone calls and provide counter assistance by answering questions, providing information, researching billings or other data, taking payments for services, processing the information, and printing receipts.
- Set up and schedule service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements, and processing termination requests and cutoff processes.
- Process information and/or monies received by entering information into the computer, posting transactions, and verifying monies received.
- Consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.).
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Proven customer service experience.
- Exceptional verbal and written communication skills.
- A working knowledge of Microsoft Office programs.
- Knowledge necessary to understand basic operational, technical, or office processes.
- A level of knowledge equivalent to four years of high school or equivalency.
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay, and 401(k) with company match. US Water/USW Utility Group is committed to hiring and retaining a diverse workforce and is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
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