Customer Service Representative Role
6 days ago
Job Overview
">We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our products and services.
">About the Role
">- This is an excellent opportunity to work with a leading broadband provider, offering a range of services including local and long-distance telephone, cable television, and internet offerings.
- You will play a key role in supporting both our local communities and employees by utilizing the latest technology to meet the evolving needs of a global economy.
Your Responsibilities
">- Drive customer satisfaction by proactively offering product and service recommendations to match customer needs.
- Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings.
- Handle customer inquiries related to service applications, installations, policies, and account management.
- Process service orders, including installation, disconnection, and feature changes, using company systems.
- Address billing inquiries, provide account information, and assist with payment options for overdue accounts.
- Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams.
- Support technicians by providing necessary information and assisting in clearing service disruptions.
- Help with bad debt collections and other administrative duties as needed.
- Contribute to the coordination of special projects and perform other tasks as assigned.
About You
">- Excellent communication skills, both verbal and written, with a positive and professional approach to customer interactions.
- Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes.
- Strong teamwork skills, with the ability to take initiative and work independently when needed.
- Ability to embrace change and contribute to continuous improvement efforts.
- Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI).
- Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed.
Requirements
">- High school diploma or equivalent required.
- A minimum of 3+ years of customer service or sales experience is preferred.
- Experience in telephony and cable television services is a plus.
Estimated Salary Range: $40,000 - $60,000 per year
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