BeloForm Craft Representative

3 weeks ago


Denver, Colorado, United States BeloForm Craft Full time
About the Role

In this critical customer-facing position at BeloForm Craft in Denver, CO, you will work closely with our team to deliver exceptional customer experiences. As a Customer Service Representative, your main objective will be to address customer inquiries, resolve issues efficiently, and build trust through empathetic communication.

Main Responsibilities:
  • You will handle all incoming and outgoing customer communications, responding promptly and professionally via various channels.
  • Your task will involve providing accurate and helpful information to customers regarding products, services, orders, billing, and account details.
  • Documentation accuracy is key; you will record each interaction meticulously, noting both inquiries and resolutions.
  • As part of your responsibilities, you may process orders, handle returns, and issue refunds as required.
  • Keeping customers informed about product offerings, promotions, and company policies will also be an essential part of your job.
  • A deep understanding of our products, services, and policies is crucial to ensure accurate information dissemination.
  • You will be measured on performance metrics such as response times, customer satisfaction, and resolution rates.
  • Teamwork is essential; you will contribute to overall success by completing additional tasks when necessary.

This position offers a competitive salary of approximately $50,000 to $65,000 annually, depending on experience and qualifications.

What We're Looking For:
  • A high school diploma or equivalent is the minimum educational requirement; preference is given to candidates holding an associate's or bachelor's degree.
  • Excellent verbal and written communication skills are vital.
  • Familiarity with customer service software and databases is expected.
  • Efficiently managing multiple tasks while maintaining organizational skills is crucial.
  • Candidates should possess problem-solving abilities focused on delivering customer satisfaction.
  • Empathy, patience, and adaptability are essential qualities for successful interaction with diverse customer personalities.
Benefits Package:
  • We offer comprehensive health, dental, and vision insurance.
  • A generous paid time off (PTO) policy and several holidays.
  • Options for retirement savings, including a 401(k) plan.
  • Ongoing professional development opportunities.
  • An assortment of wellness programs to support your well-being.

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