Transportation Coordinator

2 days ago


St Louis MO USA, United States Infojini Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Reservation Clerk at Infojini. As a key member of our operations team, you will be responsible for ensuring the smooth execution of transportation services for our clients.

Key Responsibilities
  • Comply with contractual agreements for Medicaid and DMH clients, as well as private contracts.
  • Prepare driver paddles for service and maintain knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.
  • Utilize automated reservation and scheduling systems, map book usage, and Metro multi-modal transportation systems.
  • Operate personal computers, Windows 2013 environment, and Office 2013 programs with proficiency.
  • Typing speed of at least 30 words per minute and ability to recognize service zones and apply Metro fare structure and policies.
  • Work rotating shifts and maintain effective working relationships with Paratransit staff, the general public, and service agencies.
  • Communicate effectively, both orally and in writing, and analyze situations to make decisions and problem-solve for customers.
  • Maintain confidentiality of sensitive customer and driver information.
Requirements
  • Ability to work under stressful conditions while handling a high volume of phone calls.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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