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Veterinary Patient Care Specialist

2 months ago

North Liberty, Iowa, United States Animal Kingdom Veterinary Care Center Full time

Position Overview:

Animal Kingdom Veterinary Care Center is seeking a dedicated Patient Care Coordinator to enhance our client experience.

Role Summary: The Patient Care Coordinator plays a crucial role in managing client interactions from the moment they arrive until their departure. This includes documenting medical notes, formulating treatment plans, collaborating with technical teams, and conducting follow-ups after visits.

Key Responsibilities:

  • Uphold the Core Values and Mission Statement of the organization.
  • Prepare clients for their visits by reaching out ahead of time to set expectations and address any inquiries.
  • Greet clients warmly upon arrival and guide them to the examination area.
  • Accurately record medical information provided by veterinarians during examinations and ensure that records are updated with relevant diagnostic results.
  • Develop, present, and clarify treatment plans in alignment with veterinarian directives.
  • Work closely with the technical team to ensure the veterinarian's treatment plan is executed effectively.
  • Schedule follow-up appointments and future wellness checks.
  • Facilitate the fulfillment of prescriptions, providing necessary explanations to clients and coordinating delivery as needed.
  • Clearly communicate discharge instructions and address any client questions.
  • Manage client checkouts and process payments in the examination room.
  • Conduct follow-up communications with clients to check on their pets' well-being and relay any test results.

Additional Duties:

  • Perform other related tasks as assigned.

Qualifications:

Essential Skills and Attributes:

  • Passionate about providing exceptional client service.
  • Genuine affection for animals.
  • Friendly and approachable, committed to ensuring client satisfaction.
  • Proficient in active listening and accurate transcription of medical details.
  • Enjoy assisting and serving others.
  • Knowledge of or willingness to learn veterinary medical terminology and conditions.
  • Strong computer skills and typing proficiency.
  • Effective written and verbal communication abilities.

Education and Experience:

  • High school diploma required.

Preferred Qualifications:

  • Familiarity with medical terminology.

Physical Requirements:

  • Ability to stand for extended periods and work on a computer.
  • Capability to lift up to 40 lbs without assistance.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodations under applicable laws. If you require accommodations to perform essential job functions, please inform us of your needs.