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Automotive Service Coordinator

2 months ago


Las Vegas, Nevada, United States Model 1 Inc. - Las Vegas Full time

Location: Las Vegas, NV
Pay Range: $20 to $25 per hour

Position Overview:
We are seeking a dedicated Automotive Service Coordinator to manage customer vehicle inquiries and facilitate repair processes. This role is essential in ensuring customer satisfaction through effective communication and automotive expertise.
Your responsibilities will include documenting vehicle issues, coordinating repair schedules, and maintaining clear communication with customers and the service team. Your role as the initial contact for customers is vital, requiring a friendly and knowledgeable approach.
Some warranty management duties will be part of your responsibilities, necessitating a solid understanding of service department operations.

About Model 1 Inc.:
Model 1 Inc. has established itself as a leader in the commercial vehicle sector, representing a wide array of top manufacturers since its inception. Our commitment to innovation and customer partnership drives our success in providing tailored solutions, including custom vehicles and alternative fuel options.

Core Values:

  • Problem Solving: Utilize your expertise, collaborate effectively, and explore all possibilities.
  • Positive Environment: Foster approachability, transparency, and a constructive atmosphere.
  • Forward Thinking: Embrace innovation and focus on future opportunities.
  • Work-Life Balance: Strive for harmony between professional and personal commitments, prioritizing well-being.
  • Accountability: Take ownership of tasks, resolve challenges, and maintain integrity.

Key Responsibilities:

  • Assess vehicles upon arrival and relay service requirements to customers.
  • Prepare service orders and warranty documentation in accordance with established protocols.
  • Monitor vehicle progress and serve as the main point of contact for customers and sales personnel.
  • Communicate pricing, timelines, and service updates effectively.
  • Collaborate with service management, parts, warranty, and accounting teams.
  • Assist in processing warranty claims, securing approvals, and liaising with vendors and repair facilities.
  • Support the service team and confirm parts availability.
  • Perform administrative duties, including answering inquiries and tracking vehicle status.
  • Undertake additional tasks as required.

Benefits:

  • Comprehensive benefits package including health insurance, paid holidays, and vacation time.
  • Ongoing training and professional development opportunities.
  • Access to a network of mentors and advanced technology to enhance customer service.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Familiarity with service, parts, sales, and administrative operations.
  • Excellent communication skills, both verbal and written.
  • Understanding of customer needs and manufacturer requirements.
  • Professional demeanor, organized, and punctual.
  • Bilingual abilities are advantageous.
  • Team-oriented with a proactive and self-driven attitude.
  • Proficient in computer applications (Word, Excel).

Physical Requirements:

  • Ability to work in both office and outdoor settings.
  • Capability to kneel, stoop, squat, crawl, and climb as needed.
  • Must be able to lift, push, and pull a minimum of 50 pounds.
  • Manual dexterity is required for vehicle inspections.

The company reserves the right to modify duties at any time.