Automotive Service Coordinator
4 weeks ago
Key Responsibilities:
Verify warranty and service contract coverage, develop estimates, write repair orders, and maintain customer rapport and records.
Conduct inspections, take test drives, check vehicle maintenance records, and examine service schedules to ascertain automotive problems and services.
Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtain approval signatures and enter RO into service database system, and maintain customer rapport by explaining estimates and expected return of vehicle.
Maintain automotive records by recording problems and corrective actions planned, and update job knowledge by participating in educational opportunities and reading manufacturers' publications.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Requirements Strong communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Knowledge of automotive repair and maintenance procedures
Ability to work independently and as part of a team
High school diploma or equivalent required, associate's or bachelor's degree in a related field preferred
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