Experience Integration Director

2 days ago


Chicago, Illinois, United States Elevance Health Full time
Experience Integration Director

At Elevance Health, we are seeking an experienced Experience Integration Director to join our team. This role will play a critical part in shaping the future of our company by integrating the customer experience across value streams.

Key Responsibilities:
  • Support the enterprise strategy on the future of work, workplace, and workforce by integrating the customer experience across value streams.
  • Work with business leaders to understand the humans we serve, craft clear opportunities for growth and engagement, and invent what the future looks like.
  • Develop key measures of experience and co-design the feedback loop across the enterprise.
  • Connect business priorities to experience goals to form an end-to-end view of the value the company brings to its customers.
  • Lead workshops with internal teams and/or clients, facilitating conversations and championing unexpected insights to inspire creative solutions.
Requirements:
  • BA/BS related to human-centered design, product/service design, or related field.
  • Minimum of 8 years experience related to customer and employee experience.
  • Experience designing and building solutions for Healthcare is highly desired.
  • Strong leadership and communication skills, with the ability to thrive in a fast-paced, collaborative, agile environment.
What We Offer:
  • Market-competitive total rewards, including merit increases, paid holidays, and incentive bonus programs.
  • Medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources.
  • A range of benefits that support your physical, emotional, and financial well-being.

We are an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.



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