Integrated Warehousing Services Director

2 weeks ago


Chicago, Illinois, United States DPDHL Full time
Job Title: Integrated Warehousing Services Director

At DPDHL, we are seeking a highly skilled and experienced Integrated Warehousing Services Director to join our team. As a key member of our logistics team, you will be responsible for developing and implementing strategies to increase our warehousing capacity and capabilities in the region.

Key Responsibilities:
  • Develop opportunities to increase our warehousing capacity and capabilities in the region
  • Communicate warehousing capacity and capabilities to sales teams and other internal stakeholders
  • Manage a sales goal-driven pipeline
  • Manage multiple Requests For Quotations (RFQ's) at a time
  • Manage daily inquiries and ad-hoc quote requests
  • Generate customer quotations and proposal responses with IWS tools
  • Negotiate rates with customers and warehousing providers
  • Work with DHL Legal and Risk teams in negotiating contract terms
  • Manage call schedules directly or through sales owners
  • Maintain a prompt email response time and consistent communication
  • Act as a high-level escalation/subject matter expert for your accounts
  • Ensure onboarding calls are scheduled
  • Ensure the warehousing provider provides a list of needed actions to the customer
  • Ensure the customer is returning the required information timely
  • Create billing templates and communicate new accounts to the billing team
  • Work with warehouse or 3PL managers to onboard facilities
Requirements:
  • Excellent written and verbal communication skills
  • Contract logistics experience required
  • Ability to manage multiple projects at the same time with different deadlines
  • Excellent customer service skills, including an understanding of how to de-escalate situations
  • Proficiency in Microsoft Office Applications, including 365: Outlook, Word, PowerPoint, and Excel
  • Solid understanding of warehousing operations and sales
  • Experience with customer onboarding and project management
Benefits:
  • Total Compensation Package: We offer a competitive base salary, 401(k) with a match, stock purchase plan, medical, vision, dental, holiday/paid time off, and more

We are an equal opportunity employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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