Restaurant Team Lead

4 hours ago

Danville, West Virginia, United States Taco Bell Full time
Job Title: Crew Leader

At Arby's, we're looking for a Crew Leader to join our team. As a Crew Leader, you will be responsible for assisting the Manager and Assistant Manager in the total operation of a branded food service restaurant, providing exceptional customer service, and attaining agreed-upon sales and profit goals while working within the framework of company values and policies and maintaining the standards set forth by the branded franchise.

Key Responsibilities:
  • Assist with staffing with the friendliest, most positive, trained, and eager-to-help people.
  • Perform management duties as described in the Assistant Manager job description and operations manual, as delegated by the Assistant Manager.
  • Assist with ensuring that every customer leaves happy and all complaints are resolved. Train, trust, and empower team members to provide outstanding Quality, Friendliness, Cleanliness, Accuracy, and Speed of Service.
  • Assist with ensuring the safety and security of all employees and customers.
  • Assist with attaining the restaurant's Annual Operating Plan.
  • Assist with ensuring consistent delivery of safe food on every shift by enforcing the branded franchise safety standards.
  • Assist with ensuring consistent execution of systems to maintain a clean, organized restaurant, prepared to deliver the best dining experience possible.
  • Assist with the purchase of food, beverages, and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality.
  • Use branded franchise training tools to effectively develop and prepare team members and managers for growth opportunities. Identify and train shift managers.
  • Demonstrate good working knowledge of all equipment and assume responsibility for preventive maintenance of a restaurant.
  • Assist with ensuring all marketing plans are executed on time and accurately to build repeat customer visits, including approved Local Store Marketing.
  • Provide leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment toward Company objectives.
  • Assist with training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data.
  • Assist with completion of semi-annual performance appraisals for all team members.
  • Responsible for administrative requirements and execution of all procedural guidelines.

Reporting Relationship: Food Service Manager and Assistant Manager

Subordinates: Clerks, Cooks, and Crew Members

Physical Demands of the Position:

  • Strength
  • Standing 95% of time
  • Walking 5% of time
  • Sitting 10% of time
  • Lifting 25 lbs
  • Carrying 25 lbs
  • Pushing 25 lbs
  • Pulling 25 lbs
  • Climbing, Balancing, Climb Ladder
  • Stooping, Kneeling, Crouching, Crawling
  • Reaching, Handling
  • Speaking, Hearing
  • Seeing, Depth Perception, Color Vision

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