Gym Team Lead

6 days ago


Merrillville, Indiana, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and experienced individual to join our team as an Assistant Gym Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our gym and ensuring that our members receive exceptional service.

Key Responsibilities
  • Assist the General Manager in overseeing all gym operations, including member services, sales, and customer satisfaction.
  • Train and develop a high-performing team of fitness professionals, including certified trainers and customer service representatives.
  • Maintain a clean and welcoming environment for all members, guests, and prospective members.
  • Oversee the scheduling and supervision of gym staff, including fitness trainers and customer service representatives.
  • Identify and resolve member and team member issues in a timely and professional manner.
  • Track key performance indicators, including member retention, sales, and customer satisfaction.
Requirements
  • 1+ year of experience in a customer-facing role, preferably in the fitness industry.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • CPR/AED certification (training provided by Planet Fitness).
  • Age 18 or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to lift up to 60 pounds.


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