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Collections Team Leader

2 months ago

Merrillville, Indiana, United States Blitt and Gaines P.C Full time

Position Overview

Blitt and Gaines P.C. is seeking a meticulous and results-driven Collections Supervisor to oversee our debt recovery department. In this pivotal role, you will be responsible for crafting and implementing effective strategies to manage and recover outstanding debts. The ideal candidate will have a robust background in collections, excellent communication skills, and the ability to lead a team toward achieving departmental goals.

Key Responsibilities

  • Formulate and implement comprehensive collections strategies to optimize debt recovery while maintaining positive customer relations.
  • Lead a team of collections agents, providing guidance, support, and training as needed.
  • Evaluate and monitor the performance of the collections team, introducing improvements to enhance productivity and success rates.
  • Analyze and manage overdue accounts, determining appropriate actions in accordance with company policies and legal requirements.
  • Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
  • Keep accurate and up-to-date records of all collections activities, ensuring compliance with regulatory standards and internal procedures.
  • Collaborate with departments such as legal, finance, and customer service to resolve complex customer issues.
  • Stay informed about industry trends and best practices in collections, adopting new strategies and technologies to improve efficiency.
  • Prepare regular reports on collections activities, providing insights and data analysis to senior management.
  • Build and maintain relationships with debt settlement agencies, legal professionals, and other relevant service providers as necessary.

Essential Skills

  • Exceptional verbal and written communication skills, facilitating effective negotiation and persuasion with customers for debt resolution.
  • In-depth knowledge of collections practices, laws, and regulations.
  • Proven leadership abilities, capable of inspiring and guiding teams to meet objectives and deadlines.
  • Strong organizational and time management skills, adept at prioritizing and managing multiple tasks simultaneously.
  • Analytical thinking, skilled in data analysis, trend identification, and data-driven decision-making.
  • Proficiency in collections software and systems.
  • Excellent problem-solving skills, demonstrating creativity in addressing collections challenges.
  • Attention to detail, ensuring accuracy in all documentation and communications.
  • Strong interpersonal skills, fostering positive relationships with customers and colleagues.