Customer Service Representative

1 day ago


Des Moines, Iowa, United States Palmer Group Full time
Job SummaryPalmer Group is seeking a skilled Customer Service Representative to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer experiences through prompt, efficient, and professional communication.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and effective manner
  • Communicate with customers via phone, email, and other channels to provide accurate and helpful information
  • Collaborate with internal teams to identify and implement solutions to customer concerns
  • Utilize various computer systems and applications to access and disseminate information to customers
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded

Requirements:

  • High school diploma or equivalent required; 1+ year of customer service experience preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficient in Microsoft Office Suite and other relevant software
  • Excellent customer service orientation and a passion for delivering exceptional experiences

Work Environment:

  • Open to on-site and hybrid work arrangements
  • Day and evening shifts available
About Palmer GroupPalmer Group is a premier employment agency dedicated to providing employment solutions to clients and candidates alike. With a strong focus on ethics, values, and customer satisfaction, we strive to make a positive impact on the lives of those we serve. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

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