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Customer Service Representative

2 months ago

Des Moines, Iowa, United States Lowe's Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe store environment.

Key Responsibilities
  • Customer Service: Provide SMART customer service at all times, seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
  • Checkout Operations: Process sales transactions, returns, and refunds according to company guidelines, and provide proper monetary change to CSA Front End associates.
  • Store Maintenance: Prepare register area at the beginning and end of shift, inspect returned merchandise for damages, and maintain a safe and secure work environment.
  • Team Collaboration: Assist in line vesting to help quicker turnaround time for checkout, and provide supervision, coaching, and support to CSA Front End Team.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1 to 2 years of retail experience as a cashier, and 1 to 2 years of experience identifying and selling products based on customer needs.
  • Skills: Ability to lift items weighing up to 15 pounds, and proficiency in using common retail technology, such as smart phones and tablets.
What We Offer

Lowe's is an equal opportunity employer and offers a competitive starting rate of pay, as well as opportunities for career growth and development.