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District Service Manager

2 months ago

Indianapolis Indiana, United States ImageFIRST Healthcare Laundry Specialists Full time
Job Summary

We are seeking a highly skilled District Service Manager to join our team at ImageFIRST Healthcare Laundry Specialists. As a key member of our operations team, you will be responsible for managing and directing customer relations and service management.

Key Responsibilities
  • Manage and develop customer relations and service management
  • Hire, train, and develop service personnel
  • Responsible for training and certification of all compliance areas
  • Daily execution of service routes and customer interactions
  • Route Logistics – Routing of Accounts
  • Daily merchandise control of all clean and soiled products
  • Daily coaching, training, and monitoring of route performance through check-in process
  • Manage daily account functions: audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation, etc.
  • Accuracy and timeliness of daily invoices
  • Ensure service personnel compliance to company service and quality standards
  • Manage all daily productivity and performance expectations
  • Support route, sales, and administrative personnel
  • Manage and maintain a recurring revenue stream
  • Execute business plan for renewing, expanding, and developing route business
  • Ensure 100% completion of quarterly customer contacts and audits
  • Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts
  • Account improvement with new products and services
  • Manage and schedule all routine maintenance on company trucks
  • Manage invoice reconciliation, invoice printing, and report monitoring
  • Support and assist sales culture throughout the organization
  • Promote safety, security, and self-development
  • Support an empowered, self-directed team concept
  • Adherence to all policies, guidelines, and outside agency compliances
Company Values and Benefits
  • Competitive pay
  • Medical, dental, vision insurance
  • Pet, legal, and hospital indemnity insurance
  • 401(k) with match
  • Paid time off package
  • Great company culture
  • Collaborative team environment
  • EOE/Drug-Free Workplace