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Business Operations Specialist

2 months ago

Juno Beach, Florida, United States Abacus Full time
Job Description

As a key member of the Abacus team, the Business Analyst III will conduct in-depth operational analyses to inform business decisions and drive process improvements. This role involves working on medium to large-scale special projects, conducting quantitative and qualitative research, and developing reports to support business objectives.

Key Responsibilities:
  • Design and implement process improvements to enhance operational efficiency and effectiveness
  • Develop and maintain standardized tools and techniques to support business operations
  • Collaborate with cross-functional teams to identify and address process gaps and inefficiencies
  • Develop and deliver training materials and operating manuals to support staff development
  • Review and interpret internal and external guidance to ensure compliance and best practices
Requirements:
  • 1-3 years of related experience preferred
  • Bachelor's degree preferred
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced, constantly changing environment

Additional Job Details:
Employees in this role will write detailed Call Center processes and work on special assigned projects to improve the operations of the Call Center and the ability to effectively and efficiently serve customers.