Contact Center Performance Analyst
1 week ago
We are seeking a skilled Contact Center Performance Analyst to join our team at USA Clinics Group.
Estimated Salary: $65,000 - $80,000 per year
Job DescriptionThis is a full-time position working onsite five days a week in our Northbrook, Illinois corporate office. The successful candidate will be responsible for evaluating and enhancing contact center performance and metrics to support internal and offshore strategies.
Key Responsibilities- Analyzing and Improving Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
- Data Management: Source and mine data to support strategic continuous improvement initiatives.
- Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
- Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.
To be successful in this role, you will need to possess excellent analytical skills, strong communication skills, attention to detail, and knowledge of call center operations.
- Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
- Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
- Analytical Skills: Ability to analyze call data and performance metrics to identify trends and areas for improvement.
- Knowledge of Call Center Operations: Understanding of call center workflows, metrics, and best practices.
- Technical Proficiency: Familiarity with call recording and monitoring software, CRM systems, and other relevant tools.
- Training and Coaching Skills: Experience in providing constructive feedback and training agents to improve performance.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- 401(k) Plan: A retirement savings plan with company matching contributions.
- PTO: Paid time off for vacation, sick leave, and holidays.
-
Senior Call Center Operations Manager
1 week ago
Northbrook, Ohio, United States USA Clinics Group Full timeUSA Clinics GroupWe are seeking a highly skilled Customer Service Supervisor - Sales to join our team in Northbrook, Illinois.Job Summary:The successful candidate will be responsible for driving sales results within the call center, managing a team of employees to achieve desired outcomes. This involves effective coaching, development, reporting, and...
-
Senior Quality Assurance Specialist
1 week ago
Northbrook, Ohio, United States USA Clinics Group Full timeJob OverviewUSA Clinics Group is seeking an experienced Senior Quality Assurance Specialist to join our Contact Center support operations team. This role will play a vital part in driving quality and execution of targets, ensuring the highest level of care and customer experience for patients.ResponsibilitiesMonitor and evaluate multichannel staff members on...
-
Medical Billing Specialist
1 week ago
Northbrook, Ohio, United States USA Clinics Group Full timeUSA Clinics Group seeks an experienced Revenue Cycle Collections Specialist to join our team in Northbrook, IL.Salary: $23-$30/hrAbout the RoleThe primary responsibility of this position is managing patient delinquent accounts, including sending patients to collections and arranging repayment agreements. The successful candidate will also assist in other...
-
Customer Service Representative
2 weeks ago
Northbrook, Ohio, United States Waterway Carwash Full timeJob DescriptionAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Northbrook location.Responsibilities:Provide exceptional customer service to ensure a positive experience for all customers.Effectively present and sell car wash services, memberships, and additional...
-
Northbrook, Ohio, United States Monster jobs Full timeUnlock a Career in Pest Control SalesWe are seeking highly motivated and customer-focused individuals to join our team as Professional Pest Control Sales Representatives in IL. This role involves selling our residential pest management services and products to new and existing customers, while maintaining exceptional customer service.About the RoleThis is a...
-
Benefits Analyst
4 weeks ago
Northbrook, United States CF Industries Full timeAt CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...
-
Senior Market Research Analyst
4 weeks ago
Northbrook, United States CF Industries Full timeAt CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...
-
International Tax Analyst
3 weeks ago
Northbrook, United States Brilliant Financial Search - IL Full timeJob DescriptionJob DescriptionInternational Tax Analyst | $100,000 to $125,000 + Bonus | Hybrid We are seeking a detail-oriented International Tax Analyst to join our client’s tax team. This role is critical in ensuring compliance with U.S. and international tax regulations, supporting transfer pricing policies, and contributing to process improvements. If...
-
Senior Analyst
4 weeks ago
Northbrook, United States CF Industries Full timeAt CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...
-
Marketing Analyst
1 week ago
Northbrook, United States Savvas Learning Full timeSavvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today‘s classrooms into active learning...
-
Senior IT Business Systems Analyst
4 weeks ago
Northbrook, United States CF Industries Full timeAt CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...
-
Benefits Analyst
1 week ago
Northbrook, Illinois, United States Crate&Barrel Full timeAbout the CompanyCrate & Barrel is a leading home furnishings retailer with a rich history spanning over 60 years. Our iconic brand is built on a passion for delivering high-quality products that bring beauty and function to people's homes.We're committed to working with talented individuals who share our values and are dedicated to excellence in their...
-
Business Systems Analyst
4 weeks ago
Northbrook, United States CF Industries Full timeAt CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents...
-
Paid Media Marketing Analyst
2 months ago
Northbrook, United States Savvas Learning Full timeSavvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today's classrooms into active learning...
-
Paid Media Marketing Analyst
2 weeks ago
Northbrook, United States Savvas Learning Full timeSavvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today's classrooms into active learning...
-
Financial Analyst
3 weeks ago
Northbrook, United States Robert Half Full timeThe ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. ResponsibilitiesBuild, maintain, and...
-
Behavioral Health Support Specialist
1 week ago
Northbrook, Illinois, United States Eating Recovery Center Full timeAbout ERC Pathlight ERC Pathlight is a leading provider of comprehensive treatment programs for patients struggling with eating disorders, mood and anxiety, and trauma-related disorders. The company was founded by pre-eminent psychiatrists and psychologists and has grown rapidly to treat over 6,000 patients per year across 30 facilities in nine states, while...
-
Senior Quality Engineer
2 weeks ago
Northbrook, United States Crate&Barrel Full timeJob TItle: Senior Quality Engineer Location: 1250 Techny Road, Northbrook, IL 60062 Duties: Manage all aspects of testing and Quality Engineering through the full project/sprint lifecycle, from conception through implementation, under the direction of the Manager/Sr. Manager. Oversee manual and automated test script development and execution, data...
-
Sr Financial Analyst
2 months ago
Northbrook, United States The Bolton Group Full timeOur client, a growth-minded Manufacturer, is offering an Excellent Career opportunity for a motivated individual. Targeting someone who is highly promotable to advance in this organization. Strong comp with excellent benefits and bonus.The position involves analysis of the performance, revenue, and profitability. Support continuous improvement efforts, along...
-
Registered Nurse
6 months ago
Northbrook, United States Eating Recovery Center Full time*Position is part time, 24 hours per week: 8am-2pm. Located at the Northbrook facility Who we are ERC Pathlight is an innovative, rapidly growing clinical leader in the behavioral health sector. Founded in 2008 by pre-eminent psychiatrists and psychologists in the eating disorder space, ERC Pathlight now treats over 6,000 patients per year,...
-
Senior Financial Analyst
4 days ago
Northbrook, IL, United States Bell Flavors and Fragrances Full timeAs a Senior Financial Analyst, you will play a key role in providing financial insights and analysis to support strategic decision-making. This position offers a unique opportunity to collaborate across multiple global locations, driving financial performance, forecasting, global consolidation of Financial Statements and reporting for the company’s flavor...
-
Quality Assurance Expert
1 week ago
Northbrook, Illinois, United States Crate&Barrel Full timeCareer Opportunity: Senior Quality EngineerAbout the RoleWe are seeking a skilled Senior Quality Engineer to join our team at Crate and Barrel. As a key member of our quality assurance department, you will play a vital role in ensuring the highest level of quality in our e-commerce platform.Job ResponsibilitiesManage all aspects of testing and quality...
-
Robert Half | Financial Analyst | northbrook, il
3 weeks ago
northbrook, United States Robert Half Full timeThe ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. ResponsibilitiesBuild, maintain, and...
-
Robert Half | Financial Analyst | northbrook, il
3 weeks ago
northbrook, United States Robert Half Full timeThe ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership. ResponsibilitiesBuild, maintain, and...
-
Customer Service
2 months ago
Northbrook, United States Waterway Carwash Full timeOverview: Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...