Customer Service Representative

1 week ago


Northbrook, Ohio, United States Waterway Carwash Full time
Job Description

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Northbrook location.

Responsibilities:

  • Provide exceptional customer service to ensure a positive experience for all customers.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers.
  • Maintain a safe, clean, and organized environment to ensure customer satisfaction.
  • Stock merchandise, manage inventory, and perform various administrative tasks as needed.
  • Work in a fast-paced environment and maintain a calm and professional demeanor at all times.

Requirements:

  • 6 months of work experience in customer service, retail, or sales is strongly preferred.
  • Current and valid driver's license.
  • Professional demeanor, behavior, and appearance in accordance with company policy.
  • Ability to perform all essential functions safely without endangering oneself or others.

Benefits:

  • Average $19 per hour (base pay + sales bonuses).
  • Flexible scheduling - Daytime, Evening, and Weekend shifts available.
  • Tuition Assistance Program - up to $4,000 a year.
  • Free Car Washes and Gas Discounts.
  • Referral Bonus program.
  • Recognized as a Top Workplace multiple years running.

Physical Requirements:

  • Work Environment/Physical Demands:
    • May work primarily outdoors year-round and be exposed to various environmental conditions.
    • Periods of extended standing, bending, lifting, and carrying up to 50 pounds.

Language and Cognitive Requirements:

  • Fluently speak and understand English when communicating with other team members, managers, and customers.
  • Perform arithmetic calculations and operate data entry devices.

Attendance:

  • Maintain regular, predictable, and punctual attendance.

EEO Statement:

Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status. If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department.



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