Software Support Specialist

3 days ago


Pewaukee, Wisconsin, United States Venturedyne Ltd Full time
Job Overview

The Applications Specialist will play a vital role in providing day-to-day support for Venturedyne software and technology. This includes troubleshooting, programming, documentation, and testing within established standards and guidelines.

This position offers ample opportunities for learning and growth, with a variety of tasks and responsibilities that will challenge and engage the successful candidate.

As a key member of the team, the Applications Specialist will work closely with users of the ERP Application System, providing one-on-one consultancy and support.

The position is based at the corporate headquarters in Pewaukee, and the successful candidate will have the opportunity to work with a diverse range of products and technologies.

Key Responsibilities
  • Perform analysis and diagnosis of software problems for end users and recommend implementation of corrective solutions for ERP software on the IBMi.
  • Function as a backup person for the IBMi Systems and Applications Manager.
  • Perform analysis and programming when required to enhance or repair the existing ERP software.
  • Learn and administer the divisional SQL Servers and the databases that relate to the ERP system.
  • Learn and administer the MS Servers hosting WebSphere Application Server which hosts the Graphical User Interface (GUI) for our ERP software.
  • Receive and respond to incoming calls or emails regarding software issues and training.
  • Technical documentation and other related documentation in conformance with established standards.
  • Maintaining proper backups using the BRMS (Backup, Recovery and Media Services) software.
Requirements
  • Associate's OR Bachelor's degree in a computer-related field.
  • Experience with the IBMi (programming and operating system).
  • Working knowledge of Microsoft Office and Windows.
  • Ability to perform independently or with a team.
  • Willingness to learn new skills and technology.
  • Ability to communicate effectively both orally and in writing.

Venturedyne offers a competitive benefits package and a dynamic work environment that will challenge and engage the successful candidate.

For the past 34 years, Venturedyne has operated as a holding company of eight industrial manufacturing, sales and service companies. Our divisions manufacture and supply a range of products, including environmental testing equipment, HVAC equipment, and magnetic separators.

We are committed to growing our businesses and expanding our product base, and we are seeking a talented and motivated Applications Specialist to join our team.



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