Hospitality Service Representative
2 weeks ago
This role is essential in providing exceptional service to our guests during their arrival and departure experiences at our establishment. The primary responsibilities include managing the check-in and check-out processes at the hotel entrance and reception areas.
Key Responsibilities:
- Deliver a consistently high level of friendly service to all guests during every interaction, showcasing a positive and enthusiastic demeanor.
- Warmly greet guests upon their arrival, offering a sincere welcome while effectively listening to their requests and providing suitable responses.
- Facilitate the registration process by accurately entering and retrieving information in the computer system, confirming details such as guest count and room rates.
- Select appropriate accommodations based on guest reservations and preferences.
- Provide guests with welcome packets that include room keys, certificates, coupons, and refreshment center access as necessary.
- Verify and process credit card transactions for authorization using electronic methods.
- Manage cash transactions, including making change and balancing an assigned cash drawer while maintaining accurate records of all financial transactions.
- Complete additional projects and tasks as assigned by management.
- High School Diploma or GED, or one year of experience in a guest-facing role, preferably within a hotel or hospitality environment.
- Basic proficiency in computer skills, particularly with Microsoft Office Suite.
- Must successfully complete a pre-employment drug and alcohol screening and adhere to a Drug-Free Workplace policy.
- Must pass a comprehensive background check prior to employment.
- Ability to work in environments where smoking is permitted.
As part of the hiring process, all new employees are required to successfully complete a pre-employment drug and alcohol test, as well as a thorough background check.
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Hospitality Service Representative
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Customer Service Representative
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