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Housekeeping Supervisor

2 months ago

Branson, Missouri, United States Westgate Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Westgate Resorts. As a key member of our resort operations team, you will play a pivotal role in ensuring our guests' satisfaction by maintaining impeccable standards throughout our establishment.

Key Responsibilities
  • Lead by Example: Supervise and motivate housekeeping personnel, providing daily supervision, and ensuring adherence to service and productivity standards.
  • Inspect and Prepare: Inspect and prepare clean units before turning them to vacant and clean for guest occupancy.
  • Communicate Effectively: Communicate with guests and employees verbally and in writing, answering questions and providing clear direction.
  • Train and Develop: Assist in training and development of both existing and new staff members.
  • Report and Respond: Report engineering issues according to established company procedures and respond promptly to guest requests and follow-ups, delivering top-notch customer service.
Requirements
  • Physical Demands: Must be able to lift 50 lbs and work in outdoor weather conditions.
  • Driver's License: Possession of a valid driver's license.
  • Language Skills: Proficiency in spoken and written English is essential.
  • Computer Skills: Competent in basic to intermediate computer tasks such as data entry, email management, and utilizing Microsoft Office applications (Excel, Word, and Outlook).
  • Experience: Prior experience with HotSOS, property management system preferred.
  • Background Check: Required to pass a background check, drug test, and prove eligibility to work in the United States.
Why Westgate Resorts?
  • Comprehensive Benefits: Comprehensive health benefits - medical, dental and vision.
  • Paid Time Off: Paid Time Off (PTO) - vacation, sick, and personal.
  • 401K: 401K with generous company match.
  • Daily Pay: Get access to your pay as you need it with our Daily Pay benefit.
  • Family Benefits: Family benefits including pregnancy, and parental leave and adoption assistance.
  • Wellness Programs: Wellness Programs.
  • Flexible Spending Accounts: Flexible Spending Accounts.
  • Tuition Assistance: Tuition Assistance.
  • Military Leave: Military Leave.
  • Employee Assistance Program: Employee Assistance Program (EAP).
  • Life Insurance: Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance: Pet Insurance.
  • Exclusive Discounts: Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
  • Advancement Opportunities: Advancement & development opportunities.
  • Community Involvement: Community Involvement Programs.