Aftersales Strategic Partner

4 weeks ago


Maple Shade, New Jersey, United States Holman Enterprises, Inc. Full time

Aftersales Strategic Role

  • Collaborate with Regional Vice Presidents to establish Aftersales strategic objectives and action plans.
  • Develop in-depth expertise in a technical or functional area, with knowledge of work processes and tools generally limited to own area of responsibility or department.
  • Analyze raw data to identify trends, patterns, and anomalies, providing valuable insights.
  • Enhance analytics processes, methods, and tools to increase efficiency, accuracy, and security.
  • Contribute to the development of the Aftersales budget and initiatives.
  • Build and maintain working relationships with Aftersales personnel in neighboring dealerships.
  • Analyze customer pay, service menu, and parts pricing and labor rate market data.
  • Evaluate and review parts pricing matrices internally and externally, against market and aftermarket competitors.
  • Design market evaluations and develop recommendations on pricing and labor rates.
  • Develop selling points for pricing changes and potential financial gains.
  • Implement spiff programs for dealership personnel.
  • Process warranty parts and labor increases, submitting detailed documentation to the manufacturer.
  • Ensure eligibility for warranty increases, implementing approved updates in dealership software.
  • Tabulate quarterly financial warranty gains for review by senior leadership and the Board of Directors.
  • Be the subject matter expert on warranty requirements under applicable state statutes.
  • Train staff on statute requirements, calculation of warranty retail rates, and minimizing discounts.
  • Maintain a log of manufacturer interpretations of statutes for integration into future increase action plans.
  • Participate in dealership meetings and assist as needed.
  • Prepare and deliver visual presentations to leadership.
  • Respond to inquiries and follow through on commitments in a timely manner.
  • Expand knowledge of the automotive industry by taking on new developmental projects.
  • Complete assigned tasks in a timely and professional manner.
  • Perform all other duties and special projects as assigned.
  • Travel required for major project completion.

Education and/or Training:

  • Bachelor's degree in a related field or equivalent work experience.
  • Five plus years' experience preferred in the auto industry.
  • Additional education, certifications, or other distinctions are a plus.
  • Proficient in various desktop tools, including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).
  • Knowledge of CDK, MyKaarma, Dealerware, TSD, and Monday.com is a plus.

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