Aftersales Strategic Partner
4 weeks ago
Aftersales Strategic Role
- Collaborate with Regional Vice Presidents to establish Aftersales strategic objectives and action plans.
- Develop in-depth expertise in a technical or functional area, with knowledge of work processes and tools generally limited to own area of responsibility or department.
- Analyze raw data to identify trends, patterns, and anomalies, providing valuable insights.
- Enhance analytics processes, methods, and tools to increase efficiency, accuracy, and security.
- Contribute to the development of the Aftersales budget and initiatives.
- Build and maintain working relationships with Aftersales personnel in neighboring dealerships.
- Analyze customer pay, service menu, and parts pricing and labor rate market data.
- Evaluate and review parts pricing matrices internally and externally, against market and aftermarket competitors.
- Design market evaluations and develop recommendations on pricing and labor rates.
- Develop selling points for pricing changes and potential financial gains.
- Implement spiff programs for dealership personnel.
- Process warranty parts and labor increases, submitting detailed documentation to the manufacturer.
- Ensure eligibility for warranty increases, implementing approved updates in dealership software.
- Tabulate quarterly financial warranty gains for review by senior leadership and the Board of Directors.
- Be the subject matter expert on warranty requirements under applicable state statutes.
- Train staff on statute requirements, calculation of warranty retail rates, and minimizing discounts.
- Maintain a log of manufacturer interpretations of statutes for integration into future increase action plans.
- Participate in dealership meetings and assist as needed.
- Prepare and deliver visual presentations to leadership.
- Respond to inquiries and follow through on commitments in a timely manner.
- Expand knowledge of the automotive industry by taking on new developmental projects.
- Complete assigned tasks in a timely and professional manner.
- Perform all other duties and special projects as assigned.
- Travel required for major project completion.
Education and/or Training:
- Bachelor's degree in a related field or equivalent work experience.
- Five plus years' experience preferred in the auto industry.
- Additional education, certifications, or other distinctions are a plus.
- Proficient in various desktop tools, including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.).
- Knowledge of CDK, MyKaarma, Dealerware, TSD, and Monday.com is a plus.
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