Patient Experience Manager

2 weeks ago


Decatur, Illinois, United States Chandra Britt Armstrong Md LLC Full time

Job Title: Patient Experience Manager

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Estimated Salary: $60,000 - $80,000 per year

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We are seeking a highly skilled Patient Experience Manager to join our team at Chandra Britt Armstrong MD, LLC. The successful candidate will be responsible for managing and following up on all incoming leads, patient inquiries, and new patient outreach.

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Key Responsibilities:

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  • Answering inbound calls, ensuring backup is in place when not available;">
  • Clear and concise communication of the company's value proposition and product/service offerings;">
  • Professional and timely follow-up on inbound sales leads;">
  • Building and facilitating referral programs with current patients;">
  • Communication with new and existing patients to ensure high rebooking percentages for providers;">
  • Managing data within the EMR/CRM system;">
  • Scheduling appointments and routing sales contract drafts into online e-signature platforms;">
  • Utilizing critical thinking skills to identify patient needs and suggest best-fit appointments;">
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Requirements:

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  • Strong people skills;">
  • Excellent written and verbal communication skills;">
  • Natural ability to interact with clients in person and over the phone;">
  • Expert knowledge of writing mechanics;">
  • High attention to detail;">
  • Critical thinking skills;">
  • Ability to work within a growing company and adapt workflow to evolving internal processes;">
  • Willingness to collaborate with all departments;">
  • Knowledge of general business administration and sales;">
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About Us:

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Chandra Britt Armstrong MD, LLC is dedicated to providing top-quality medical care to all our patients. Our team of experienced healthcare professionals is committed to ensuring your well-being and providing personalized care that meets your unique needs.

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We offer a wide range of medical services, including preventive care, diagnostic testing, and treatment for acute and chronic conditions. Our state-of-the-art facilities are equipped with the latest technology to ensure accurate diagnoses and effective treatments.

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We welcome applicants from all backgrounds to apply and commit to diversity and inclusion in the workplace.



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