Auto Bodily Injury Claims Handler
5 days ago
Job Summary
We are seeking a highly skilled Auto Bodily Injury Claims Handler to join our team at 020 Travelers Indemnity Co. The ideal candidate will have a strong background in claims handling and a passion for delivering exceptional service to our customers.
Key Responsibilities
- Handle Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process.
- Interpret and apply laws and statutes for multiple state jurisdictions.
- Provide quality claim handling throughout the claim life cycle, including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution.
- Maintain full compliance with internal and external quality standards and state-specific regulations.
- Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file.
Requirements
- Bachelor's Degree preferred.
- 2 years bodily injury liability claim handling experience preferred.
- General knowledge and skill in claims handling and litigation.
- Basic working level knowledge and skill in various business line products.
- Demonstrated ownership attitude and customer-centric response to all assigned tasks.
- Demonstrated good organizational skills with the ability to prioritize and work independently.
- Attention to detail ensuring accuracy.
- Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
- Verbal and written communication skills - Intermediate.
- Analytical Thinking- Intermediate.
- Judgment/Decision Making- Intermediate.
- Negotiation- Intermediate.
- Insurance Contract Knowledge- Intermediate.
- Principles of Investigation- Intermediate.
- Value Determination- Intermediate.
- Settlement Techniques- Intermediate.
- Medical Knowledge- Intermediate.
Benefits
- Health Insurance
- Retirement
- Paid Time Off
- Wellness Program
- Volunteer Encouragement
Employment Practices
We are an equal opportunity employer and are committed to recruiting, retaining, and developing the diverse talent of all our employees and fostering an inclusive workplace.
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