Auto Bodily Injury Claims Handler

5 days ago


Phoenix, Arizona, United States 020 Travelers Indemnity Co Full time

Job Summary

We are seeking a highly skilled Auto Bodily Injury Claims Handler to join our team at 020 Travelers Indemnity Co. The ideal candidate will have a strong background in claims handling and a passion for delivering exceptional service to our customers.

Key Responsibilities

  • Handle Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process.
  • Interpret and apply laws and statutes for multiple state jurisdictions.
  • Provide quality claim handling throughout the claim life cycle, including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution.
  • Maintain full compliance with internal and external quality standards and state-specific regulations.
  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file.

Requirements

  • Bachelor's Degree preferred.
  • 2 years bodily injury liability claim handling experience preferred.
  • General knowledge and skill in claims handling and litigation.
  • Basic working level knowledge and skill in various business line products.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking- Intermediate.
  • Judgment/Decision Making- Intermediate.
  • Negotiation- Intermediate.
  • Insurance Contract Knowledge- Intermediate.
  • Principles of Investigation- Intermediate.
  • Value Determination- Intermediate.
  • Settlement Techniques- Intermediate.
  • Medical Knowledge- Intermediate.

Benefits

  • Health Insurance
  • Retirement
  • Paid Time Off
  • Wellness Program
  • Volunteer Encouragement

Employment Practices

We are an equal opportunity employer and are committed to recruiting, retaining, and developing the diverse talent of all our employees and fostering an inclusive workplace.



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