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Claims Litigation Manager Senior

1 month ago

Phoenix, Arizona, United States USAA Full time

Why USAA?

At USAA, we have a vital mission: facilitating the financial security of millions of U.S. military members and their families. Our employees, though not all military veterans, share the mission to give back to those who have served. We work together to build a great experience and make a real impact for our members.

We uphold our core values of honesty, integrity, loyalty, and service. These values guide everything we do – from how we treat our members to how we treat each other. Come be part of what makes us special.

The Opportunity

We are seeking a dedicated Claims Litigation Case Manager Senior. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles allow employees to gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

You will be responsible for handling moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, including crafting strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. You will deliver a concierge level of outstanding member service through setting appropriate expectations, proactive communications, advice, and empathy.

Key Responsibilities

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

• Manage complex litigation, including BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions, and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure, or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.

• Work independently with minimal supervision; act as a resource for colleagues with less experience.

• Apply advanced knowledge of claims litigation processes.

• Proactively manage litigation and act as liaison with members, internal and external counsel.

• Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.

• Represent USAA at mediations, case conferences, and/or trials.

• Review, audit, and approve legal fees and expenses.

• Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.

• Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of relevant work experience handling complex liability and complex first-party claims or progressive experience in complex litigation.

• 2 years customer contact experience.

• Claims adjusters license in assigned state or ability to obtain license within 3 months.

• Advanced knowledge of strong negotiation techniques and customer service skills.

• Excellent communication skills.

• Advanced knowledge of P&C policies and state laws.

• Advanced knowledge of regulatory compliance related to claims and claims litigation.

• Experience handling large losses auto, property, or commercial.

• Proficient knowledge of Microsoft Office tools, including Word, Excel, and PowerPoint.

What Sets You Apart

• Claims/Litigation experience in the Mid-Atlantic States

• 7+ years' experience handling casualty liability claims, including bodily injury and uninsured/underinsured motorist bodily injury claims.

• 3+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.

• Familiarity with injury claims litigation processes.

• Continuing Education, including any relevant insurance designations (SCLA, CPCU, AIC, etc.).

What We Offer

• Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $161,990.

• Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

• Benefits: At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assist employees with their professional goals.

• For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

• Relocation assistance is not available for this position.

• Applications for this position are accepted on an ongoing basis. This posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

• USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• If you are an existing USAA employee, please use the internal career site in OneSource to apply.

• Please do not type your first and last name in all caps.

• Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates, and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status, or other status protected by law.

California applicants, please review our HR CCPA – Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status, or other status protected by law.