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Patient Referral Specialist

2 months ago

Springdale, Arkansas, United States LHC Group Full time
About the Role

We are seeking a skilled Schedule Specialist to join our team at LHC Group. As a Schedule Specialist, you will play a critical role in managing patient referrals and visit schedules, ensuring seamless coordination and efficient delivery of care.

Key Responsibilities
  • Utilize an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.
  • Process workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
  • Monitor pending referrals daily and assign licensed professionals and case managers for all start of care visits.
  • Communicate daily with field staff regarding any visits in late, pending, or incomplete status for resolution as appropriate.
Requirements
  • High school education or equivalent.
  • Minimum one year of scheduling experience in a healthcare setting using an online scheduling system is preferred.
  • Exceptional organizational, customer service, communication, and decision-making skills required.
  • Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits.
About Us

LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. We value our employees and strive to provide a work environment that is supportive, inclusive, and respectful.