Hotel Operations Coordinator
5 days ago
Job Summary
The Rooms Coordinator at Pyramid Global Hospitality is a key role that requires coordination, communication, and guest quality between the front office, sales, reservations, and housekeeping departments.
Key Responsibilities
- Directly supervise the room inventory and conduct balancing of guest rooms for arriving reservations.
- Assist with the creation and maintenance of reservations, including guest check-in and check-out as needed.
- Maintain communication between departments and administer engineering and guest communication systems.
- Complete bus tour rooming lists, assign rooms, and prepare key packets for tour arrival.
- Uphold the highest standard of employee/guest relations and foster a positive working relationship with all departments.
- Provide guests with instructions on local entertainment and dining options as needed and handle all guests' special requests in a professional manner.
- Post advance deposits and keep accurate records of deposits, manage and ensure all 3rd Party Reservations/Wholesalers receive payment in a timely fashion.
- Review No Show Reporting daily and ensure proper payment is collected, and ensure all purchased Add-Ons are properly communicated and charged accordingly.
- Assign all condo reservations and ensure the proper posting of housekeeping fees.
- On a weekly basis, ensure all reporting is complete, including but not limited to: Cancelation Report, A/R Clearing, Missing Inventory, 00Mistak Rate, and Owner Rotation guide.
Qualifications
The ideal candidate for this role should have excellent communication skills, enjoy working with people, and be able to work variable schedules.
About Us
Pyramid Global Hospitality is a leading hospitality company that values excellent guest service and employee relations.
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