IT Systems Administrator

6 days ago

New York, New York, United States Sentinel Blue Full time
About the Role

Sentinel Blue is seeking an experienced IT Systems Administrator to join our Operations team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities
  • Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
  • Perform systems administration work in Microsoft 365, Active Directory, and other line of business applications.
  • Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
  • Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
  • Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
  • Contribute to reports, briefs, and presentations.
Requirements
  • U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
  • Security+ (or higher) certification at hire or within 365 days of hire.
  • Intermediate knowledge of Microsoft 365 services and a desire to develop advanced expertise.
  • Intermediate knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
  • Intermediate knowledge of networking, including DNS, DHCP, VLANs, and general firewall capabilities.
  • Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
  • Strong communication skills.
What We Offer
  • Fully paid individual healthcare, vision, and dental insurance for the employee.
  • Paid certification and training opportunities.
  • Three weeks of paid vacation + 10 paid holidays.
  • A supportive environment with a focus on keeping healthy work-life balance.
  • Retirement benefit (401k) with company match.

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