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Casual Banking Service Agent

2 months ago

Norfolk, Virginia, United States TowneBank Richmond Full time

Part-Time Member Service Representative (Teller)

Job Category: Clerical Office/Admin

Job Details:

Description:

TowneBank Richmond fosters a culture that:

• Commits to providing exceptional service to our members, which in turn supports our goal of generating a reasonable return for our shareholders, ensuring a promising future for our dedicated team, and establishing our bank as a leader in enhancing the social, cultural, and economic vitality of our community.

• Embraces a community-focused banking philosophy, where our family members, directors, and employees actively volunteer, contributing their time and expertise to various local organizations.

As a Member Service Representative, you can expect to:

• Process monetary transactions for members accurately, entering them into the bank's software systems and issuing receipts.

• Adhere to the bank's security protocols on a daily basis.

• Stay informed about the bank's check cashing policies and federal regulations to verify checks and cash, as well as to examine documents for essential elements.

• Review member accounts to make informed decisions regarding requested transactions.

• Maintain a balanced cash drawer on a daily basis.

• Promote TowneBank and its offerings effectively.

• Deliver outstanding service to members, whether in person, over the phone, or via email.

• Exhibit a professional demeanor and appearance.

• Perform additional branch responsibilities as assigned.

• Comply with all relevant federal laws, rules, and regulations related to Anti-Money Laundering (AML), including the Bank Secrecy Act (BSA).

You should possess the following skills:

• Basic computer proficiency, including knowledge of Outlook, Excel, Word, and banking software.

• Flexibility to adapt and grow as new systems or processes are introduced.

• Ability to maintain a balanced cash drawer consistently.

• Capability to process monetary transactions accurately and efficiently.

• Proven track record of providing excellent service to members in person, over the phone, and via email.

• Ability to work collaboratively as a key team player.

• Punctuality.

Preferred qualifications include:

• Previous cash handling experience and/or six months of bank teller experience.

Physically, you can expect to:

• Communicate ideas effectively through spoken word, both verbally and in writing.

• Occasionally exert up to 50 pounds of force, use your arms and legs, and remain seated for extended periods.

• Have close visual acuity for tasks such as analyzing data, viewing computer screens, reading, and preparing documentation.

• Work in an environment with minimal exposure to adverse conditions.

Equal Opportunity Employer: TowneBank Richmond is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and walks of life.