Customer Service Representative

3 weeks ago


Tempe, Arizona, United States Insight Global Full time
Job Title: Call Center Customer Service Representative

Location: Tempe, AZ

Schedule: Monday-Friday 8:00am-5:30pm (On-site)

Duration: 4 month contract

Rate: $20.82/hr

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team. As a Remote Gate Agent, you will be responsible for supporting thousands of drivers across the country, utilizing two-way Audio/video communication to verify and identify necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

Key Responsibilities:

  • Act as a Remote Gate Agent, supporting drivers and coordinating logistics
  • Utilize two-way Audio/video communication to verify and identify necessary specifications on trucks and processes
  • Coordinate and communicate with all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers
  • Provide updates and ensure smooth operations
  • Work in a fast-paced environment with a high sense of urgency
  • Be technically savvy and a quick learner
  • Excellent communication and professionalism are a must

Requirements:

  • 1+ year of recent relevant experience in an operations and/or technical role
  • Comfortable working in a heavy phone support role, taking close to 200 transactions per day
  • Excellent professionalism and communication skills
  • Technically savvy and a quick learner
  • Ability to multi-task and work on multiple projects at once
  • Willingness to work over national and federal holidays
  • Willingness to work in the office 5 days per week

About Insight Global:

We are a leading provider of workforce solutions, dedicated to delivering exceptional results for our clients and candidates. Our team is passionate about building long-term relationships and providing innovative solutions to meet the evolving needs of our clients.



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