Mobile Device Support Specialist

3 weeks ago


Plano, Texas, United States Innova Solutions Full time
Job Title: Mobile Device Support Engineer

A leading technology solutions provider, Innova Solutions, is seeking a skilled Mobile Device Support Engineer to join their team.

Job Summary:

We are looking for a highly motivated and experienced Mobile Device Support Engineer to provide top-notch support for our clients' mobile devices. The ideal candidate will have a strong background in handling TOUGHBOOK devices, with a minimum of 4-6 years of experience in supporting GETAC Toughbook/Rugged Case Laptops.

Key Responsibilities:
  • Provide remote support for GETAC/Panasonic Toughbooks and other business users, troubleshooting issues efficiently.
  • Experience with SIM card activation processes and configuring SIM cards for Toughbooks devices.
  • Proficiency in downloading drivers from Getac's website and remotely installing them on Toughbooks devices.
  • Excellent technical troubleshooting skills for Toughbooks hardware, software, and connectivity problems.
  • Knowledge of mobile network technologies and the ability to diagnose and resolve network-related issues.
  • Strong documentation and organizational skills to maintain detailed records and update knowledge base articles.
  • Effective communication skills to provide clear instructions and support to Toughbooks users.
  • Ability to work independently and prioritize tasks to meet support service level agreements (SLAs).
  • A proactive and customer-focused attitude, striving to deliver exceptional support and user experience.
Requirements:
  • Minimum 4-6 years of experience in supporting GETAC Toughbook/Rugged Case Laptops.
  • Strong experience in remotely supporting GETAC/Panasonic Toughbooks and other business users.
  • Experience with SIM card activation processes and configuring SIM cards for Toughbooks devices.
  • Proficiency in downloading drivers from Getac's website and remotely installing them on Toughbooks devices.
  • Excellent technical troubleshooting skills for Toughbooks hardware, software, and connectivity problems.
  • Knowledge of mobile network technologies and the ability to diagnose and resolve network-related issues.
  • Strong documentation and organizational skills to maintain detailed records and update knowledge base articles.
  • Effective communication skills to provide clear instructions and support to Toughbooks users.
  • Ability to work independently and prioritize tasks to meet support service level agreements (SLAs).
  • A proactive and customer-focused attitude, striving to deliver exceptional support and user experience.
About Innova Solutions:

Innova Solutions is a global technology solutions provider with a strong presence in North America, Asia, and Europe. We deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

We are committed to providing our employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.



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