IT Operations Specialist
4 days ago
About the Role
The Department of FISCal is seeking a highly skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our FISCal System, providing essential production and system support to over 150 departments.
Key Responsibilities
- Act as a Subject Matter Expert (SME) in one or more business functional areas, providing L2 functional analysis and sharing knowledge of data processing concepts, practices, and methods with departmental end-users.
- Promptly communicate and resolve incident tickets reported by FISCal System users, utilizing tact and interpersonal skills to develop constructive and cooperative working relationships with stakeholders, customers, management, peers, etc.
- Provide back-up, as necessary, to ensure continuity of departmental activities, adhering to all policies and procedures.
- Collaborate with the team to identify and implement process improvements, ensuring the highest level of service delivery and customer satisfaction.
Requirements
- Background Investigation clearance prior to being hired.
- Ability to work under pressure to meet deadlines and may require excess hours to be worked.
- Availability to travel as needed.
- Commitment to maintain a working environment free from discrimination and sexual harassment.
Benefits
The Department of FISCal offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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