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Front Desk Coordinator

2 months ago

Woodstock, Georgia, United States Rightway Health and Wellness Full time
Job Title: Front Desk Coordinator

Location: Rightway Health and Wellness

Position Type: Full-Time

We are seeking a highly organized and personable Front Desk Coordinator to be the face of our company and our front desk and administrative operations.

Key Responsibilities:
  • Scheduling and Reception:
  • Answer and direct incoming calls to the appropriate department.
  • Respond to and manage appointment emails.
  • Schedule and confirm appointments, manage cancellations, and update schedules as needed.
  • Greet clients and visitors warmly, ensuring a positive first impression.
  • Monitor and return voicemails in a timely manner.
  • Assist clients with creating and managing their client portal.
  • Administrative Duties:
  • Ensure all intake forms are completed prior to appointments.
  • Handle office opening and closing responsibilities.
  • Send appointment reminders via email: 4 Week, 8 Week, and SO Follow-Up.
  • Process payments for services, products, and classes.
  • Enter new tests into the tracker and update records with changes.
  • Promote pre-booking, service packages, and referrals.
  • Coordinate Zoom meeting invitations and links for clients and therapists.
  • Miscellaneous Tasks:
  • Participate in weekly office cleaning and maintenance.
  • Assist with packing, shipping, and maintaining office supply inventory.
  • Prepare and distribute meeting notes among team members.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in administration or office management is a plus.
  • Proven experience in a receptionist or administrative role; candidates with scheduling or QuickBooks experience will be prioritized.
  • Strong computer skills are essential; you may be asked to complete a computer skills assessment.
  • Excellent problem-solving abilities and flexibility to adapt to various situations.
  • Exceptional communication and interpersonal skills.
  • Proficiency in office software (e.g., Microsoft Office, Google Workspace) and familiarity with scheduling software and payment processing systems.
Why Work with Us:
  • Be part of a vibrant and supportive work environment where your contributions are valued.
  • Enjoy complimentary services and discounts on products as a valued team member.
  • Join a team where customer care is at the heart of everything we do, and where your role directly impacts our clients' experiences.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 30 – 37 per week