Spa Front Desk Representative

2 weeks ago


Woodstock, Vermont, United States Woodstock Inn & Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Front Desk Attendant to join our team at the Woodstock Inn & Resort. As a key member of our spa team, you will be responsible for creating exceptional experiences for our guests, from booking spa reservations to providing warm welcomes and fond farewells.

Key Responsibilities
  • Manage spa reservations and bookings, ensuring seamless guest experiences
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly
  • Upsell spa services and treatments to enhance guest experiences
  • Work collaboratively with spa staff to ensure efficient and effective operations
  • Maintain accurate records and reports, ensuring compliance with spa policies and procedures
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills, with a focus on creating memorable experiences for our guests
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and guests
  • Basic computer skills, with proficiency in spa management software
  • Ability to work in a fast-paced environment, with a flexible schedule to meet operational demands
  • High school diploma or equivalent required; prior experience in a spa or customer-facing role preferred
What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development, with a focus on advancing your career in wellness
  • A dynamic and supportive work environment, with a team of dedicated professionals who share your passion for hospitality
  • Resort privileges, including discounts on spa services and accommodations


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