Hotel Experience Manager

2 days ago


Seattle, Washington, United States Residence Inn Seattle Downtown Lake Union Full time
Residence Inn Seattle Downtown Lake Union Overview

As a leading hospitality company, we are committed to delivering exceptional guest experiences. Our team is driven by innovation and a passion for building lasting relationships with our guests.

About the Role

We are seeking a highly motivated Front Desk Supervisor to join our team at Residence Inn Seattle Downtown Lake Union. In this role, you will be responsible for ensuring seamless guest check-in and check-out processes, providing exceptional customer service, and maintaining high levels of hotel cleanliness and organization.

Main Responsibilities:
  • Supervise and train front office staff to ensure excellent customer service and adherence to hotel policies and procedures.
  • Maintain accurate records and reports, including front desk transactions, guest information, and employee performance data.
  • Monitor and control hotel revenue through efficient cash handling and reconciliation practices.
  • Collaborate with other departments to resolve guest complaints and concerns in a timely and professional manner.
Requirements:

To be successful in this role, you must have prior experience in a fast-paced customer service environment, excellent communication and interpersonal skills, and the ability to work effectively in a team-based setting. You should also be able to lift at least 25 pounds and stand for extended periods. A competitive hourly rate of $23.00 - $24.00/hour is offered.



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