Restaurant Operations Manager

1 day ago


Seattle, Washington, United States The Hedreen Hotel Employer Full time
About Our Hotel
The Hedreen Hotel Employer, a renowned hotel developer in Seattle, is seeking an experienced Restaurant Operations Manager to oversee the daily operations of our on-site restaurants and bars. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing staff performance, and maintaining high-quality food and beverage services.

Job Summary
We are looking for a highly organized and enthusiastic individual to manage all aspects of our restaurants and bars. You will serve as a conduit for staff concerns, provide support for management decisions, and ensure that staff are trained to deliver professional service at all times. This role reports directly to the Director of Beverage & Food and involves overseeing the operations of our restaurants and bars, including the Fig & the Judge Restaurant, the Club Lounge, and our lobby bar The 515.

Main Responsibilities
- Serve as an active presence in the areas of responsibility to ensure maximum service at all times to all guests
- Demonstrate knowledge of all menu items, ingredients, and preparation methods
- Conduct daily meetings with staff to keep them aware of daily specials, special care guests, updated service standards, and answer any questions
- Assist in preparing daily requisitions, labor reports, and schedules
- Monitor cash out procedures with the manager
- Ensure the highest quality level of food and beverage services related to the operations of Restaurant Services are properly executed
- Develop departmental programs that result in high sales and consistent up-selling of premium products
- Maintain a fair wage and salary administration in the department in accordance with company policy

Qualifications
- High school diploma or equivalent preferred, but not required
- Excellent leadership, communication, organizational, and time management skills
- Ability to utilize basic computer systems and applications, including Microsoft Word and Excel
- Ability to multi-task, delegate, mentor, train, and implement corrective action if necessary with subordinates
- Prior hotel experience preferred, but not required
- Marriott Hotel experience is helpful but not essential
- Must have WA state Food Worker Card or the ability to obtain one within 14 days from the date of hire
- Must have WA state Mandatory Alcohol Service Training (MAST) permit or the ability to obtain one within 60 days from the date of hire
- Must have a ServSafe Manager Certification or the ability to obtain one within 14 days from the date of hire

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