Social Services Coordinator

7 days ago

Auburn, California, United States Salvation Army Full time
Job Title: Social Services Coordinator

The Salvation Army is seeking a highly motivated and compassionate Social Services Coordinator to join our team. As a key member of our social services department, you will play a vital role in providing daily social service assistance, answering and responding to incoming telephone calls, greeting and directing visitors, and performing additional duties as assigned.

Key Responsibilities:
  • Screen clients using casework guidelines and Well Sky application to create or maintain client files, identifying spiritual, emotional, mental, and physical needs, and providing services where possible and referrals to additional resources as needed.
  • Monitor and screen incoming calls, refer callers to the appropriate person/agency, and/or take messages as needed.
  • Manage and maintain the stocking of the food pantry and packaging of food boxes for client households, including shared oversight of volunteers with the Community Outreach Coordinator.
  • Receive, receipt, and log all donations, including gift-in-kind (GIK) and monetary donations. All monetary donations to be immediately turned in to the Administration office.
  • Keep accurate stats and records of all services provided.
  • Seek opportunities to link clients with corps programs.
  • Oversee seasonal social service activities, such as canned food drives, Christmas, Thanksgiving, etc.
  • Greet visitors, directing them to proper waiting areas while notifying specific staff when a visitor has arrived.
  • Keep pantry, reception area, and entry way clean and presentable.
Requirements:
  • High School Diploma
  • Ability to speak and write the English language at a professional level
  • High degree of confidentiality
  • Minimum one (1) year social service experience preferred
  • Ability to demonstrate a professional demeanor to both staff and the public at all times
  • Computer literate with proficiency in Microsoft Office products, such as Word, Excel, and Outlook.
  • Excellent and professional telephone etiquette and presence
  • Strong organizational skills
  • Strong ability to utilize a high level of time management and handling multiple tasks
Physical Requirements:
  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
  • Ability to grasp, push, and/or pull objects
  • Ability to reach overhead
  • Ability to operate telephone
  • Ability to lift up to 25 lbs. for administrative positions
  • Ability to operate a computer
  • Ability to process written, visual, and/or verbal information
  • Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.

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