Product Support Expert

1 day ago


Yucca Valley, California, United States Diversified Heating and Cooling Full time

We're excited to announce the opening of a Product Support Expert position at Diversified Heating and Cooling As a key member of our customer-facing team, you'll be responsible for delivering exceptional product support experiences that drive customer satisfaction and loyalty.

About the Job

In this role, you'll work closely with customers to understand their needs and provide tailored solutions to meet those needs.

You'll also collaborate with internal stakeholders to develop and implement process improvements that enhance the customer experience.

We offer a competitive salary range of $48,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional development.

Responsibilities
  • Provide expert product knowledge and support to customers, addressing their inquiries and resolving issues promptly.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products and services.
  • Contribute to the development of new processes and procedures that enhance the customer experience.


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