Technical Support Expert

3 weeks ago


Simi Valley, California, United States Ricoh USA, Inc. Full time
Job Description:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Ricoh USA, Inc. As a key member of our support team, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities:
- Respond to customer requests for technical support and training
- Resolve issues related to printer hardware and software
- Collaborate with internal teams to resolve complex problems
- Maintain accurate records of customer interactions and issue resolutions

Requirements:
- High School Diploma (or equivalent) preferred
- IT Help Desk Support experience (application & hardware support)
- Technical Training & Certifications: HP Certifications
- Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management

Working Conditions:
- Typically works in an office environment with adequate lighting and ventilation
- May require moderate physical effort, including walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs

Salary Range:
$60,000 - $75,000 per year, based on experience and qualifications

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