Patient Experience Specialist

2 weeks ago


Mayville, New York, United States TCC Health Full time
Job Description

At TCC Health, we are seeking a skilled Patient Experience Specialist to enhance patient satisfaction across our locations in Chautauqua, Cattaraugus, and Chemung counties.

Duties & Responsibilities

Resolve patient feedback and concerns promptly and efficiently via various communication channels.

Collaborate with the quality, risk, and compliance team to manage patient feedback programs.

Develop reporting mechanisms and communication processes to identify performance improvement opportunities.

Work with all departments to set and communicate performance expectations related to patient experience.

Design and execute initiatives to enhance the overall patient experience.

Travel to other sites occasionally.

Requirements

Minimum 5 years of experience in a healthcare setting.

Proficient in data entry and analysis, with experience using Excel and other Microsoft Office programs.

Strong written and verbal communication skills, with the ability to handle difficult situations.

Excellent critical thinking and problem-solving abilities, with high attention to detail.

Valid Driver's License.



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