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Robotics Operations Manager

3 weeks ago

Austin, Texas, United States Apptronik Full time
Job Overview

We are seeking a seasoned Robotics Operations Manager to join our team at Apptronik. As a key member of our operations team, you will be responsible for ensuring the high uptime of our robotic systems.

The successful candidate will have a proven track record of managing complex electro-mechanical systems and leading a team of field service engineers. If you have experience in troubleshooting, maintenance, and repairs, we encourage you to apply.

Key Responsibilities:

  • Perform and direct all activities related to system bring-up, troubleshooting, emergent service, preventative maintenance, and spare parts management.
  • Report daily status of robots and connected equipment.
  • Document processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQs, training plans, and other materials needed to maximize system uptime.
  • Create status reports, dashboards, Pareto charts, and other analyses to show key metrics.
  • Oversee system performance, issue resolution, and suggestions for improvement.
  • Support the integration of the fleet management platform with customer WMS, WES, and MES to enable deployment in customer facilities.
  • Define requirements, prioritize tasks, and ensure timely customer support in close partnership with systems engineering and product management.

Requirements:

  • Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc.).
  • Proven experience (5+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus).
  • Proven experience (3+ years) managing a field service team.
  • Experience with command line interface on PC systems.
  • Familiarity with software systems, especially Linux, R-Viz, Plot Juggler, and ROS.

Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including a highly motivating equity incentive package, flexible work hours policy, professional development opportunities, generous Paid Time Off (PTO), 401k plan, and on-site workspace with WFH based on company policy.