Medical Debt Collector

3 days ago


Tulsa, Oklahoma, United States FMS Inc. Full time
Job Overview

FMS Inc. is seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team. As a Medical Customer Service Representative, you will play a critical role in resolving consumer issues and questions related to outstanding medical debt.

Key Responsibilities
  • Utilize collection strategies and solutions to negotiate payment in full or best possible payment arrangements on outstanding medical debt.
  • Review account information and ask probing questions of the consumer to better understand potential objections to payment.
  • Overcome objections and suggest money sources for debt payment.
  • Utilize payment options and secure this information to process payments.
  • Perform proper consumer verification procedures as dictated by company policy and client requirements.
  • Accurately document account notes with outcome of call, account disposition, payment arrangements, and content of communication.
  • Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.
Requirements

$12.00 – $14.00 Base Hourly - Depending on experience

Potential for significant monthly commission bonus once transitioned out on to the call floor - VERY OBTAINABLE

Work Schedule

First portion of training schedule is:
Monday - Friday 8:30-5pm
Long term position schedule is:
Monday - Friday: 9:00am-6:00pm
One late shift per week (Monday or Wednesday - TBD): 12:00pm-9:00pm
One Saturday morning per month (TBD): either 9:00am - 12:00pm or 10:00am - 1:00pm

Shift hours are MANDATORY for this position



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