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Team Trainer

2 months ago

Houston, Texas, United States Whole Foods Market Full time
Job Summary

We are seeking a highly motivated and experienced Team Trainer to join our Prepared Foods Department team at Whole Foods Market. As a Team Trainer, you will play a critical role in supporting the high engagement, productivity, and retention of new members by organizing and delivering quality training on their home team.

Key Responsibilities
  • Training and Development
    • Ensure new and ongoing store and team training programs are successfully delivered and completed.
    • Work within training deadlines and goals.
    • Coordinate with team leaders and the store trainer to schedule new member training during their first four shifts.
    • Coordinate with new members, team leadership, and the store trainer on the timely completion of new member connections, regularly communicating status toward completion.
  • Operational Training
    • Facilitate team-specific operational training for team members, including team operational learning pathways and team-specific program rollouts.
    • Attend team trainer meetings, as scheduled.
  • Customer Service and Quality
    • Act as a role model for constant food safety, sanitation procedures, and occupational safety.
    • Train all team members on customer service standards and look for opportunities to provide timely feedback.
    • Train all team members on new products, their differentiation, sales tactics, and department placement.
  • Administrative and Technical
    • Complete the team trainer operational learning pathway, team trainer certification, and other assigned training.
    • Familiarize themselves with the store training roles handbook and maintain engagement with all communication platforms.
    • Organize, track, report, and maintain accurate training records using Whole Foods Market's learning systems.
Requirements
  • 6 months of Whole Foods Market experience (or equivalent retail training experience).
  • Ability to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Preferred Qualifications
  • Strong communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectful manner to fellow team members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for high-quality foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market's quality goals.