Operations Supervisor

3 weeks ago


Lansing, Michigan, United States Capital Area Transportation Authority Full time
Job Summary

The Operations Supervisor is a critical role at the Capital Area Transportation Authority, responsible for overseeing the daily operations of our dispatch center and direct communication with CATA Operators. This position requires strong leadership and organizational skills to ensure efficient service delivery and effective communication with customers and internal stakeholders.

Key Responsibilities
  • Direct and assign CATA Operators to perform scheduled runs, ensuring timely and reliable service.
  • Maintain professional and effective communication with Operators, other CATA personnel, and the public through various communication channels.
  • Operate radio and phone systems, as well as transit-specific fleet management software applications, including Trapeze OPS, Zonar, and AVL systems.
  • Serve as a first responder to service and safety issues, informing relevant departments both internally and externally when necessary.
  • Maintain accurate records and reports, such as missed trip reports, vehicle accident/incident reports, and detour notices.
  • Promptly respond to investigations initiated by management and maintain a positive working relationship with administrative and union personnel.

Expected Salary: $65,000 - $80,000 per annum, depending on experience and qualifications.



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