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Support Services Specialist

2 months ago

Miami, Florida, United States Mac Papers and Packaging Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Mac Papers and Packaging. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our clients.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries and concerns in a timely and professional manner.
  • Problem-Solving: Analyze and resolve customer issues in a fair and efficient manner.
  • Communication: Develop and maintain strong relationships with customers through effective communication and active listening.
  • Documentation: Accurately document all customer interactions and issues in our CRM system.
  • Continuous Improvement: Stay up-to-date with product specifications and industry trends to provide expert advice to customers.

Requirements:

  • Experience: Previous experience in customer service or a related field.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Education: High school degree or equivalent required.

Working Conditions:

  • Office Environment: Work in a quiet office environment with minimal distractions.
  • Physical Demands: Sit for long periods, walk, stand, and lift up to 25 pounds.
  • Mental Demands: Problem-solving and multitasking in a dynamic environment.

Company Culture:

Mac Papers and Packaging is committed to diversity and equal opportunity employment. We strive to create a work environment that is inclusive, respectful, and supportive of all employees.