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Shift Supervisor

2 months ago

Lafayette, Louisiana, United States Moe's Full time

Job Summary:

The Team Leader is a key member of the Moe's Southwest Grill team, responsible for assisting in the daily operations of the restaurant. This role contributes to the success of the company by providing supervision during assigned shifts, ensuring a positive guest experience, and maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities:

  • Supervise and Direct: Provide guidance and oversight to team members during assigned shifts, ensuring that company standards and procedures are followed.
  • Guest Experience: Foster a positive and welcoming atmosphere for guests, ensuring that their needs are met and exceeded.
  • Operations Management: Assist in managing daily labor controls and costs, as assigned by management, to ensure efficient restaurant operations.
  • Speed of Service: Monitor and maintain a fast and efficient service pace to ensure a positive guest experience.
  • Issue Resolution: Assist with resolving guest comments and complaints in a professional and timely manner.
  • Training and Development: Participate in the ongoing training and development of team members, including new hires and existing staff, to ensure that company procedures and processes are followed.
  • Uniform Policy and Standards: Encourage adherence to uniform policy and standards, maintaining a professional and consistent appearance.
  • Cash Handling: Ensure that proper cash handling procedures are followed, maintaining accurate and secure financial transactions.
  • Restaurant Opening and Closing: Assist in opening and closing the restaurant in the absence of upper management, ensuring that all necessary tasks are completed.

Additional Responsibilities:

Perform all other duties as assigned by management to ensure the success of the restaurant and the company.