SIS Client Relationship Manager

2 weeks ago


Sidney, Nebraska, United States Nelnet Full time

Company Overview:
Nelnet Business Services (NBS), a division of Nelnet, Inc., specializes in providing innovative payment solutions, educational services, and management systems tailored for educational and faith-based organizations. We proudly serve a diverse clientele, including over 1,300 higher education institutions, 11,500 K-12 schools, and 3,500 churches, along with millions of students and families worldwide.

Our commitment to exceptional service fosters enduring partnerships, while our emphasis on creativity and innovation empowers our clients to succeed.

Position Summary:
The Account Manager I plays a crucial role within our team, primarily focusing on delivering outstanding service to institutions utilizing K12 NBS products and services. This role serves as the primary liaison for institutions engaged with our Student Information System (SIS), actively managing payment plans, Grant & Aid, and other billing services.

Key Responsibilities:
1. Cultivate and sustain relationships with institutional contacts by ensuring high availability and proactively reaching out.
2. Offer guidance and support to both new and existing institution contacts regarding all NBS offerings.
3. Conduct training sessions on products, processes, and procedures for institutions.
4. Deliver exceptional customer service while managing multiple tasks daily through various communication channels, including phone, chat, email, and formal correspondence.
5. Handle a high volume of inquiries from across the nation.
6. Establish and maintain institution profile information, terms, and marketing sites.
7. Promote the increased utilization of NBS products and technical services; troubleshoot issues and provide effective solutions.
8. Maintain open communication with the sales team and other internal stakeholders regarding updates on existing institutions and new leads.
9. Report activities to the team leader and participate in special projects or committees as assigned.

Qualifications:
Education: Bachelor’s degree in a related field or equivalent experience.
Experience: Previous experience in the education sector, student loan industry, or customer service is preferred.

Skills and Competencies:
- Strong interpersonal and communication skills for effective professional interactions.
- Ability to collaborate as a team player and build rapport with colleagues.
- Detail-oriented with excellent organizational and time management abilities.
- Capacity to multitask and manage projects under pressure.
- Strong analytical and problem-solving skills.
- Familiarity with NBS products and general computer skills, including proficiency in Microsoft Office, email, internet, and CRM systems.

Benefits:
Our comprehensive benefits package includes medical, dental, vision, HSA and FSA options, generous paid time off, 401K/student loan repayment, life insurance, employee assistance programs, stock purchase options, tuition reimbursement, performance incentives, and a robust wellness program.

Nelnet is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.



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